This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.
This brief describes the current state of SNAP benefit delivery through the electronic benefits transfer (EBT) card, identifies the features necessary for SNAP benefit delivery to ensure consistency with principles of equity and inclusion, and explores how future SNAP benefit delivery can keep up with rapid changes in commercial payment infrastructure.
Medicaid enrollees must renew their eligibility every 12 months, resulting in extensive “churn,” whereby eligible people continuously cycle on and off of Medicaid instead of remaining continuously enrolled. States can use detailed SNAP income data to reduce churn and thus reduce the burden on beneficiaries and agencies.
WIC enrollment has declined over the past decade, but evidence from randomized control trials indicates that using data from other programs to identify WIC-eligible families and following up with text-based outreach can boost program participation.
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
This resource provides guidance on streamlining enrollment across public benefit programs to improve efficiency, reduce administrative burdens, and enhance access for eligible individuals and families.
Although Medicaid and SNAP participants are automatically income-eligible for WIC, many don’t enroll. Pilot projects in four states have shown that matching data across programs to identify these families and conducting outreach to them can increase WIC enrollment.
This report examines the impact of "churn"—the cycle of eligible individuals losing and reapplying for public benefits—on participants and state agencies, offering strategies to reduce churn and improve program efficiency.
Applying UX research methods, the City of San Jose worked to improve how low-income and non-English speaking residents engaged with My San Jose, a website and mobile app for residents to report neighborhood issues to cities. They used a Spanish and Vietnamese translator to conduct interviews with target users, then detailed major findings and corresponding recommendations in this report.
