CMS has identified a number of immediate and longer-term strategies that states can implement to improve application processing timeframes and address application backlogs.
A blog post explaining how a data-driven civic tech timeline visualizes the growth, diversity, and evolution of the civic technology field, spanning 25 years from 1994-2018.
A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
Learn how to use generative AI to quickly create unemployment insurance translations that are accurate, easy to understand, and tailored to your state.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
This presentation, from the Data Sharing Working Group, highlights a Michigan Department of Health and Human Services and Benefits Data Trust project to increase enrollment in the Women, Infants, and Children (WIC) program.
This report documents the key lessons learned from the UK Universal Credit Programme between 2010 and 2025, reflecting on the program’s management, implementation, and development over its lifecycle.
This webinar presentation outlines the essential communication requirements and outreach standards for states preparing for Medicaid work reporting mandates starting in 2027.
This 2015 project presentation outlines the vision, research, and product requirements for DAHLIA, San Francisco’s online platform to centralize and simplify affordable housing searches and applications.
San Francisco Mayor's Office of Housing and Community Development
Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA).
