Resource Format: Article: Journalism
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Communications 
City of Syracuse Press Release on New Division Focused on DEI in Procurement
Press release about the City of Syracuse's new Division of Equity Compliance and Social Impact
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Digitizing Policy + Rules as Code 
A cost/benefit analysis of a Rules as Code-enabled transformation
This piece explores an example cost/benefit analysis of a Rules as Code-enabled transformation.
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Automation + AI
Access Denied: Faulty Automated Background Checks Freeze Out Renters
This reporting explores how algorithms used to screen prospective tenants, including those waiting for public housing, can block renters from housing based on faulty information.
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Automation + AI 
I Am Not a Number
In early 2023, Wired magazine ran four pieces exploring the use of algorithms to identify fraud in public benefits and potential harms, deeply exploring cases from Europe.
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Management 
Making a Successful Shift to Digital-first Government
As they transition to providing more services online, there are ways governments can get creative working around talent shortages and entrenched bureaucracies.
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Management 
The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
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Human-Centered Design 
The Federal government is redesigning how it delivers services
Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
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Policy 
What Government Programs Should Measure: How Well They Help People
It is necessary give the public servants who manage safety-net systems the technology tools and incentives to track critical outcomes and meet people where they are.
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Reddit Is America’s Unofficial Unemployment Hotline
Thousands of Americans have begun frequenting the r/Unemployment subreddit to get help navigating state and federal unemployment systems.
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COVID-19 Exposes How Many Unemployment Websites Are Truly Terrible
Unemployment applicants across the country are experiencing technical issues as they try to file applications, and these difficulties are exacerbated by the old architecture that state governments use to maintain their websites.
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Digital Identity 
GSA extends login.gov access to states and localities
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
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A state-by-state breakdown of failures in unemployment systems across the US during the pandemic
Business Insider rounded up 35 states that struggled with giving out unemployment benefits during the pandemic. Issues included backlogs, delayed payments, payments sent to fraudsters, and poor communication between the agency and laid-off workers. In alphabetical order by state, they provide a roundup of many states' struggles to give unemployment benefits to jobless Americans.