This reporting explores how algorithms used to screen prospective tenants, including those waiting for public housing, can block renters from housing based on faulty information.
In early 2023, Wired magazine ran four pieces exploring the use of algorithms to identify fraud in public benefits and potential harms, deeply exploring cases from Europe.
As they transition to providing more services online, there are ways governments can get creative working around talent shortages and entrenched bureaucracies.
Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
It is necessary give the public servants who manage safety-net systems the technology tools and incentives to track critical outcomes and meet people where they are.
Unemployment applicants across the country are experiencing technical issues as they try to file applications, and these difficulties are exacerbated by the old architecture that state governments use to maintain their websites.
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
Business Insider rounded up 35 states that struggled with giving out unemployment benefits during the pandemic. Issues included backlogs, delayed payments, payments sent to fraudsters, and poor communication between the agency and laid-off workers. In alphabetical order by state, they provide a roundup of many states' struggles to give unemployment benefits to jobless Americans.
