Year: 2020
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An Introduction to Digital Identity
This short explainer video introduces digital identity and argues for modernizing identity systems in the United States, in partnership with government.
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Sprint 3 Report | Michigan Unemployment | Improving communication and messaging for unemployment insurance in Michigan
Confusing messaging and unclear communication from Michigan’s unemployment system create barriers for claimants, employers, and navigators.
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Sprint 2 Report | Michigan Unemployment | Improving the delivery of unemployment insurance benefits
The Sprint 2 Report: Michigan UI Claimant Experience by Civilla and New America examines challenges in Michigan’s unemployment insurance (UI) system and provides human-centered design recommendations to improve accessibility, clarity, and user experience.
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Sprint 1 Report | Michigan Cross-Enrollment | Increasing cross-enrollment between unemployment insurance and supporting benefits in Michigan
Lack of cross-enrollment between unemployment insurance and public benefits in Michigan leaves many claimants without essential support.
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Toolkit for Supporting Young Families Through Human Services
This toolkit provides links to a multitude of resources to help health and human services leaders evaluate and intentionally design programs to meet the unique needs of young families.
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Laying the Tracks for an Equitable Recovery and Long Term Repair
In this brief, APHSA outlines its commitment to addressing the causes of structural inequities by first illuminating structural root causes of race inequity within the context of human services. The brief outlines approaches to doing the intentional and systematic work that is required to counteract the structural barriers human services systems have fostered.
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Funding Programs for Young Parents & Families
This brief provides a summary of potential federal funding sources and programs that can be used to support programs specifically targeted towards young families. While this list is not exhaustive, it highlights major sources that can serve as a starting point for braiding and blending of funding to create comprehensive programming to serve young families.
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Designing Better Programs for Young Parents & Families
This report highlights lessons learned from improving economic stability and well-being outcomes for young parent families, focusing on interagency collaboration, community engagement, data-driven improvement, and aligned services to guide future efforts.
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Changes in State TANF Policies in Response to the COVID-19 Pandemic
This brief examines how state Temporary Assistance for Needy Families (TANF) programs adapted policies during the early stages of the COVID-19 pandemic to address emerging challenges.
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Facial Recognition Technologies: A Primer
This primer is written for a non-technical audience to increase understanding of the terminology, applications, and difficulties of evaluating facial recognition technologies.
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Centering Workers—How to Modernize Unemployment Insurance Technology
This report outlines how modernizing unemployment insurance (UI) technology with a worker-centered approach can improve access, efficiency, and equity in the UI system.
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The Qualitative Research Practice Guide
This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.