Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.Â
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Change Management Procurement Transformation in the City of Syracuse: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with API Director Nicolas Diaz Amigo, GPL Fellow Mia Capone, and OMB Director Timothy Rudd to learn more about the City of Syracuse's multi-year procurement transformation initiative.
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Digitizing Policy + Rules as Code Cross-Sector Insights From the Rules as Code Community of Practice
This report highlights key findings from the Rules as Code Community of Practice, including practitioners' challenges with complex policies, their desire to share knowledge and resources, the need for increased training and support, and a collective interest in developing open standards and a shared code library.
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Human-Centered Design Standardizing and Digitizing Government Forms in Canada: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with GC Forms’ Senior Product Manager Stevie-Ray Talbot and Acting Head Ioana Contu to learn more about the team's approach to building GC Forms.
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Human-Centered Design Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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Accessibility Reforming the form: a step toward more effective government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Digital Benefits Network: 2023 Year in Review
Recap the work and achievements of the Digital Benefits Network in 2023.
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Digital Identity Promising Practices for Digital Identity in Public Benefits
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Change Management Crafting Digital Policy in the Open in British Columbia: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with two staff members from the Digital Office—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin, to learn more about the Government of British Columbia's Digital Code of Practice.
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Digital Benefits Wishlist: Insights from Bencon 2023
The Digital Benefits Wishlist collects on tools, resources, or policy changes needed to improve benefits delivery. Originally created as part of BenCon2023, it continues to grow and accept new wishes.
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Automation + AI What the Digital Benefits Network is Reading on Automation
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Digital Identity Project Snapshot: Cal-ITP Eligibility Verification for Transit Benefits
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Management Creating a Hiring Question Bank for Digital Service Teams