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Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.Â
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Insights Into Hiring for Digital Service Teams
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Exploring Rules Communication: Moving Beyond Static Documents to Standardized Code for U.S. Public Benefits Programs
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Project Snapshot: Reimagining the Role of Real Estate in Benefits Delivery
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Digital Authentication and Identity Proofing in Public Benefits Applications
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Digital Authentication and Identity Proofing in Temporary Assistance for Needy Families (TANF) Applications
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Digital Authentication and Identity Proofing in Supplemental Nutrition Assistance Program (SNAP) Applications
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Digital Authentication and Identity Proofing in Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Applications
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Digital Authentication and Identity Proofing in MAGI Medicaid Applications
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Digital Authentication and Identity Proofing in Child Care Assistance Program (CCAP) Applications
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Digital Authentication and Identity Proofing in Unemployment Insurance (UI)Â Applications
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Gender-Inclusive Data Collection in the City of Boston: A Digital Service Network Spotlight
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People-Centered HR in the City of Boston: A Digital Service Network Spotlight