Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.Â
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Digital Service Network Spotlights: Spring 2025 Open Call for Submissions
DSN Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context. Submit a proposal by May 31, 2025 to be featured in our series as part of our open call for submissions.
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Real-Time Child Care Data in Iowa: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
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Impact Reporting by Government Digital Service TeamsÂ
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
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Harnessing the Power of Digital: Richard Pope on Platformland
This blog recaps a conversation with Richard Pope, author of Platformland, on how public sector digital services must evolve to reduce administrative burden, enable easier service creation, and foster transparency and democratic participation.
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Digital Identity 101:Â An Introduction to Digital Identity in Public Benefits Programs
This introductory guide explains the core concepts of digital identity and how they apply to public benefits programs, helping agencies balance access, privacy, and security when designing online systems.
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FormFest 2024 Recap: International Work on Human-Centered Form Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the City of Reyjavik, Iceland and the Country of Germany.
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FormFest 2024 Recap: Scaling Form Improvements in State Government
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the State of Arizona and Massachusetts.
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FormFest 2024 Recap: Forms Coast to Coast
An event recap from one of FormFest 2024's closing main stage session featuring speakers from the City of Portland, Oregon and New York City, New York.
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FormFest 2024 Recap: Local Government Form Improvements
An event recap from one of FormFest 2024’s breakout sessions featuring speakers from South Bend Indiana and others working on creating accessible legal forms.
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FormFest 2024 Recap: Education Forms from Preschool to College
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Carolina and the U.S. Department of Education.
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FormFest 2024 Recap: Reducing Form Burden at the Federal Level
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the State of Arizona and Massachusetts.
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FormFest 2024 Recap: Improving Forms Through Service Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.