Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.Â
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Data Sharing to Drive the City of Philadelphia’s Zero Fare Program: A FormFest 2025 Profile
This FormFest profile explores how Philadelphia leveraged cross-department data sharing to launch its Zero Fare program, auto-enrolling eligible residents in unlimited transit benefits while tackling the challenge of outreach and trust-building to deliver passes effectively.
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Human Centered Design to Improve Civil Court Form Accessibility in Michigan : A FormFest 2025 Profile
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
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Improving 311 Mattress Pickup and Recycling in Boston: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
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Elevating Empathy Over Bureaucracy With AI Agents: A FormFest 2025 Profile
This FormFest profile highlights Riverside County’s pilot of AI-powered interviews that streamline benefit applications, reducing bureaucratic burden on families in crisis while freeing caseworkers to focus on human connection.
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Monitoring Customer Feedback & Implementing Improvements in New Jersey: A FormFest 2025 Profile
This FormFest profile spotlights the New Jersey State Office of Innovation’s Feedback Widget team, which collects resident input across state websites to improve services and empower agencies to act on real-time feedback.
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From Pen to Processor: Training AI to Translate Handwritten Housing Applications: A FormFest 2025 Profile
A profile on FormFest spearkers Barry Roeder, Barabara Deffenderfer, Glenn Brown, and Izzie Hirschy-Reyes highlighting how the Bay Area Housing Finance Authority and its partners use AI and human-centered design to streamline paper housing applications.
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Tips and Tricks for Better Forms: A FormFest 2025 Profile
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
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Digital Doorways to Public Benefits: Beneficiary Experiences with Digital Identity
Sources Cited
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Practitioner Picks: Digital Housing Edition
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Hiring, Retaining, and Upskilling Digital Service Talent in Government:Stories and Strategies from State and Local Leaders
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Reference Base: Access, Privacy, and Security Resources for Identity Management
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Launching a Central Design System in the Government of Canada: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.