Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.Â
Showing 58 Results
-
Government Digital Service Team Tracker
Tracking government digital service teams across the U.S. When done well, digital government services can create more accessible pathways to resources, promote greater uptake of essential programs, and foster greater trust in government. Government digital service teams (DSTs) help facilitate the digital transformation of essential government experiences, and their proliferation across U.S. governments over the […]
-
Let’s Get Digital
-
Communications Toward sound, explicit theories of change for Digital Service teams
-
Communications Creating a Culture of Digital Service in the City of Philadelphia
-
Change Management Wielding a Theory of Change forDigital Transformation in Government
-
Communications Human-Centered Communication to Increase Service Uptake in New Jersey
-
Digital Identity Digital Identity Glossary
-
Management Digital Transformation Policy Scan
-
User Experience + Product (UX) Building a User Research Compensation Process from the Ground Up in Saint Paul: A Digital Service Network Spotlight
-
Change Management Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
-
Change Management The Door To Digital Transformation In Connecticut: A Digital Service Network Spotlight
-
Buying Design Services Project Snapshot: California Employment Development Department, User Personas for Government Technology Procurement