Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.
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New York State’s Digital Evolution: Championing User-Centric Service Delivery Through Visionary Leadership
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Transforming The City of Boston’s Procurement: Cultivating Strategic Relationships for Streamlined Solutions
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Building Bridges: The Power of IT-Digital Service Collaboration in Arizona’s Government Service Delivery
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
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Policy2Code Demo Day Recap
A recap of the twelve teams who presented during the Policy2Code Prototyping Challenge Demo Day at BenCon 2024.
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BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online
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Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
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Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight
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Government Digital Service Team Tracker
Tracking government digital service teams across the U.S. When done well, digital government services can create more accessible pathways to resources, promote greater uptake of essential programs, and foster greater trust in government. Government digital service teams (DSTs) help facilitate the digital transformation of essential government experiences, and their proliferation across U.S. governments over the […]
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Let’s Get Digital
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Toward sound, explicit theories of change for Digital Service teams
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Creating a Culture of Digital Service in the City of Philadelphia