Produced By: State/Provincial Government: Executive Branch
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Lessons from Pennsylvania’s Generative AI Pilot with ChatGPT
This report shares key findings from Pennsylvania’s pilot using ChatGPT Enterprise to explore generative AI in government work.
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Shapiro Administration Leads the Way in Responsible, Ethical Use of AI
This news release highlights Pennsylvania’s first-in-the-nation Generative AI pilot under Governor Shapiro, showcasing its positive impact on state employees and commitment to responsible, ethical AI use.
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Colorado Guide to Artificial Intelligence
This Guide to Artificial Intelligence provides a strategic framework for the ethical and responsible implementation of GenA technologies in state operations.
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Maryland Plain Language Initiative Executive Order
This executive order establishes a statewide effort to enhance accessibility by requiring all state agencies to use clear, concise, and easily understandable language in written communications.
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New York State: Customer Experience Strategy
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
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Scaling Form Improvements in State Government
This session from FormFest 2024 features Arizona’s form improvement capacity building initiative and Massachusetts’ form improvements that were a result of the Delivering a Digital-First Public Experience act.
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Welcome to FormFest
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.
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Colorado Statewide GenAI Policy
This policy supports the appropriate development, deployment, and use of generative artificial intelligence (GenAI) systems, products, services, tools, and content within consolidated state agencies in Colorado.
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The New York Experience (NYX)
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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New York State Services
The official website for services from the State of New York.
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Governor Hochul Announces Initiative to Improve Food Benefit Access for Women, Infants and Children
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.