Produced By: State/Provincial Government: Executive Branch
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Management 
New York State’s 2023 State of the State
New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
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Management 
Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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Automation + AI 
Commonwealth of Massachusetts Acceptable Use and Development of Generative Artificial Intelligence
This document details acceptable uses and development of Generative Artificial Intelligence by The Commonwealth of Massachusetts.
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Automation + AI 
State of New Jersey Interim Guidance on Responsible Use of Generative AI
State of New Jersey interim guidance on responsible use of generative artificial intelligence (AI)
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Communications 
City of Syracuse Press Release on New Division Focused on DEI in Procurement
Press release about the City of Syracuse's new Division of Equity Compliance and Social Impact
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Policy 
C-STAT: Achieving Results for Colorado – Summary Report
This report describes C-Stat 2.0, an updated version of the the Colorado Department of Human Services’ performance-based analysis strategy that allows them to better focus on and improve performance outcomes that enhance people’s lives.
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Recommendations to Set Path for Reform at the Employment Development Department
To better serve workers who have experienced job loss during the COVID-19 pandemic, Governor Gavin Newsom announced a strike team charged with creating a blueprint for improvements at the Employment Development Department (EDD). In this report, the Strike Team outlines its recommendations and suggested next steps for the EDD to address the backlog and improve on future processing of unemployment claims.