Produced By: Federal/National Government: Agency
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Human-Centered Design Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Automation + AI Generative AI and Specialized Computing Infrastructure Acquisition Resource Guide
This website is designed to help Federal purchasers acquire generative artificial intelligence (AI) and specialized computing infrastructure for their organizations.
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Digital Identity Biometric Identification Technologies: Considerations to Address Information Gaps and Other Stakeholder Concerns
Biometric identification technologies—such as facial recognition and fingerprinting—can affect underserved communities, including low-income and minority communities. GAO interviewed academics, advocacy groups, and technology experts to find out how.
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Human-Centered Design Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Policy Building Resilience: A Plan for Transforming Unemployment Insurance
The GAO placed the UI system on its High Risk List in June 2022, leading the DOL to develop a transformation plan detailing activities and strategies for building a resilient UI system capable of responding effectively to future economic challenges.
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Data SNAP Community Characteristics Dashboard Congressional District Explorer
This exploratory tool was built to share information about SNAP participation, income, and household demographics within each congressional district. Users may select their own district, along with any other district of interest, and can compare two districts at once within a given state.
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Cutting Red Tape for Americans Renewing Their Health Coverage
After the COVID-19 Public Health Emergency (PHE) ended, the Facing a Financial Shock team at the U.S. Digital Service (USDS) partnered with the Center for Medicaid and CHIP Services (CMCS) and state Medicaid agencies to improve eligibility and enrollment systems. By mobilizing a small strike team of implementers to analyze the software and processes that are used to complete health coverage renewals, USDS helped CMCS and state teams tackle major challenges.
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Policy Evaluation of the USDA Summer EBT Demonstrations: Lessons Learned From More Than a Decade of Research
FNS conducted evaluations of multiple pilot programs to strengthen access to food during the summer when school is out of session. Evaluations found that Summer EBT reduces childhood food insecurity by a significant amount, including the most severe form of food insecurity; some eligible households do not redeem some or any of their benefits; and parents and caregivers have positive opinions of Summer EBT.
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Digital Identity Digital Identity Risk Assessment Playbook
This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines. Federal agencies can perform a Digital Identity Risk Assessment (DIRA) to determine the appropriate identity, authenticator, or federation level outlined to access an application. While this playbook was written for U.S. Federal Agencies, it can be tailored to fit any organization.
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Automation + AI Introduction to AI with a focus on Counter Fraud
Raising awareness to counter fraud professionals of AI and potential uses in the detection and prevention of fraud.
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Communications Plain Language: Foundations 101 Webcast
This is a video recording of a NASWA Feb 2024 webinar on plain language presented for UI state leaders. Slides are also available.
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Summer EBT Outreach Toolkit
This toolkit helps implementing agencies (as well as other stakeholders and partners) promote the Summer EBT program, also known as SUN Bucks. These resources can help ensure families know about the new program and understand how to use their benefits.