Produced By: Federal/National Government: Agency
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Ensuring Timely and Accurate Medicaid and CHIP Eligibility Determinations at Application
CMS urges states to review and improve their Medicaid and CHIP application processing timeframes to ensure compliance, timely coverage, and care, providing immediate and longer-term strategies for addressing application backlogs.
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Automation + AI HHS Plan for Promoting Responsible Use of Artificial Intelligence in Automated and Algorithmic Systems by State, Local, Tribal, and Territorial Governments in the Administration of Public Benefits
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.
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Automation + AI Framework for State, Local, Tribal, and Territorial Use of Artificial Intelligence for Public Benefit Administration
This framework outlines USDA’s principles and approach to support States, localities, Tribes, and territories in responsibly using AI in the implementation and administration of USDA’s nutrition benefits and services. This framework is in response to Section 7.2(b)(ii) of Executive Order 14110 on Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.
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Human-Centered Design Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Automation + AI Generative AI and Specialized Computing Infrastructure Acquisition Resource Guide
This website is designed to help Federal purchasers acquire generative artificial intelligence (AI) and specialized computing infrastructure for their organizations.
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Human-Centered Design Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Digital Identity Biometric Identification Technologies: Considerations to Address Information Gaps and Other Stakeholder Concerns
Biometric identification technologies—such as facial recognition and fingerprinting—can affect underserved communities, including low-income and minority communities. GAO interviewed academics, advocacy groups, and technology experts to find out how.
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Policy Building Resilience: A Plan for Transforming Unemployment Insurance
In recognition of the UI system’s challenges both before and during the COVID-19 pandemic, the U.S. Government Accountability Office (GAO) in June 2022 placed the UI system on its High Risk List, recommending that the DOL develop and implement a plan to transform the UI system. This transformation plan details the activities and strategies already completed and those underway and being pursued by the Department of Labor. It also contains recommendations for needed legislative action that directly address the critical challenges identified by GAO. This plan is structured according to the DOL’s key action areas that together will build a resilient UI system, capable of responding effectively to future economic challenges.
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Data SNAP Community Characteristics Dashboard Congressional District Explorer
This exploratory tool was built to share information about SNAP participation, income, and household demographics within each congressional district. Users may select their own district, along with any other district of interest, and can compare two districts at once within a given state.
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Cutting Red Tape for Americans Renewing Their Health Coverage
After the COVID-19 Public Health Emergency (PHE) ended, the Facing a Financial Shock team at the U.S. Digital Service (USDS) partnered with the Center for Medicaid and CHIP Services (CMCS) and state Medicaid agencies to improve eligibility and enrollment systems. By mobilizing a small strike team of implementers to analyze the software and processes that are used to complete health coverage renewals, USDS helped CMCS and state teams tackle major challenges.
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Policy Evaluation of the USDA Summer EBT Demonstrations: Lessons Learned From More Than a Decade of Research
FNS conducted evaluations of multiple pilot programs to strengthen access to food during the summer when school is out of session. Evaluations found that Summer EBT reduces childhood food insecurity by a significant amount, including the most severe form of food insecurity; some eligible households do not redeem some or any of their benefits; and parents and caregivers have positive opinions of Summer EBT.
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Digital Identity Digital Identity Risk Assessment Playbook
This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines. Federal agencies can perform a Digital Identity Risk Assessment (DIRA) to determine the appropriate identity, authenticator, or federation level outlined to access an application. While this playbook was written for U.S. Federal Agencies, it can be tailored to fit any organization.