Produced By: Federal/National Government: Agency
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Barriers to Government’s Adoption of User-centered Design — And How To Address Them
In this article we’ll provide an overview of four of the most common barriers heard, and how federal agencies might go about addressing them.
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18F User Experience Design Guide
The 18F User Experience Guide covers approaches to research and design.
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Rules as Code – Test, Learn, Repeat
The New South Wales government describes its efforts to connect with other Australian jurisdictions and international colleagues in its move towards making machine-consumable legislation and policy.
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Unemployment Insurance IT Modernization Strategy
This U.S. Department of Labor (DOL) strategy outlines a roadmap for modernizing the Unemployment Insurance (UI) system to enhance efficiency, equity, and access for workers.
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WIC Certification and Eligibility Resource and Best Practices Guide
The guide provides best practices for WIC staff on eligibility determination, documentation, and certification processes to improve service delivery.
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NIST AI Risk Management Framework (RMF 1.0)
NIST has created a voluntary AI risk management framework, in partnership with public and private sectors, to promote trustworthy AI development and usage.
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Cutting Red Tape for Americans Renewing Their Health Coverage
USDS partnered with CMCS and state Medicaid agencies to improve eligibility and enrollment systems after the COVID-19 Public Health Emergency ended, focusing on health coverage renewals.
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Accessibility for Teams
A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow.
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Lived Experience in Policymaking Guide
This short guide aims to draw out the principles, behaviours and mindsets, that underpin lived experience work.
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Government of Canada (GC) Design System Figma Library
The Figma library offers designers a comprehensive set of pre-built components and templates to create consistent and accessible digital services for the Government of Canada.
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OMB M-25-22 Driving Efficient Acquisition of Artificial Intelligence in Government
Executed April 3,2025, this memorandum provides guidance to federal agencies on the efficient and secure acquisition of AI systems and services.
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2023 21st Century IDEA Report
This report details the Department of Homeland Security’s progress in modernizing its digital services and websites to improve accessibility, usability, and customer experience, as mandated by federal law.