This report explores innovative solutions and insights from CMS Innovation Center's Hackathon series to address the unique healthcare challenges faced by rural, Tribal, and geographically isolated communities.
The document outlines revisions to OMB's SPD No. 15, which updates the standards for collecting and presenting federal race and ethnicity data, including the integration of race and ethnicity questions, the addition of a MENA category, and requirements for more detailed data collection.
This report details the Department of Homeland Security’s progress in modernizing its digital services and websites to improve accessibility, usability, and customer experience, as mandated by federal law.
This report outlines the current status and modernization plans for CFPB websites and digital services, as required by the 21st Century Integrated Digital Experience Act (IDEA).
This blog discusses the 988 Suicide and Crisis Lifeline, a nationwide initiative aimed at providing accessible, immediate support for individuals experiencing mental health crises through the easy-to-remember number 988.
This blog explains how to provide culturally and linguistically appropriate services to individuals who have experienced trafficking, emphasizing the importance of cultural competence and the CLAS Standards.
U.S. Department of Health and Human Services (HHS)
This blog post shares findings from the February 2025 AI Trust Study on Canada.ca, revealing how Canadians perceive government AI and what builds trust.
This article highlights how state unemployment insurance (UI) agencies are leveraging data to modernize systems and enhance access for unemployed workers.
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
This document provides guidance on the most important strategies or “Keys” to achieving and maintaining acceptable timeliness rates. It is a companion to the Keys to Payment Accuracy guide.
The NIST Risk Management Framework (RMF) Introductory Courses offer free, self-paced online training on managing cybersecurity and privacy risks using NIST’s RMF methodology and related publications.
National Institute of Standards and Technology (NIST)
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
