Produced By: Federal/National Government: Agency
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Login.gov Program Roadmap
The Login.gov program roadmap articulates the values of the Login.gov program, outlines strategic priorities, and documents how the program is approaching nuanced identity topics.
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Digital Identity A large-scale study of performance and equity of commercial remote identity verification technologies across demographics
This study assesses five commercial RIdV solutions for equity across demographic groups and finds that two are equitable, while two have inequitable performance for certain demographics.
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Communications Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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User Research Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Accessibility Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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Accessibility Digital Accessibility Toolkit
Variety of learning materials and resources to help learn and implement accessibility in Government of Canada digital projects.
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SNAP Keys to Application Processing Timeliness
On-time approval and delivery of Supplemental Nutrition Assistance Program (SNAP) benefits are crucial to ensure food security, provide good customer service, and maintain trust.This document provides guidance on the most important strategies or “Keys” to achieving and maintaining acceptable timeliness rates.
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Human-Centered Design Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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Human-Centered Design Federal Customer Experience: OMB Has Taken Actions to Implement Cross-Agency Priority Goals
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
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IRS Direct File Pilot Program Filing Season 2024 After Action Report
The conclusion of the 2024 tax filing season marks the closure of the Direct File pilot, a yearlong effort to study the interest in — and feasibility of — creating a direct e-filing system as a new option for taxpayers to file federal income tax returns.
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Automation + AI AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
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Automation + AI Responsible Use of Generative Artificial Intelligence for the Federal Workforce
Thoughts from the U.S. Office of Personnel Management on the responsible use of generative artificial intelligence (GenAI) for the federal workforce.