A case study documenting the creation, pilot, impact, and eventual sunset of a government text-messaging service used to improve how agencies communicate with the public.
An impact report summarizing how a small public-sector innovation team tested, built, and piloted shared digital services to reduce administrative burden in public benefits delivery.
This blog introduces the GSA’s Public Benefits Studio, which partnered with agencies to build shared tools—starting with a multi-channel notifications service—to improve coordination and access across federal public benefits programs.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
A plain-language overview explaining how federal law regulates automated calls and text messages to the public, including when consent is required and who is exempt.
A high-level primer that explains what it takes to stand up and operate an open-source, one-way government notification service for sending text messages and emails.
