Organization: Service Design Collective
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WIC Eligibility Content Audit and Usability Evaluation Report
We reviewed the online eligibility web presence of all 89 WIC entities to understand what WIC eligibility information each entity gives to potential participants. This report shares the results of our comprehensive content audit and heuristic evaluation of eligibility pre-screeners, including ratings on security, mobile-friendly design, accessibility, and more. The report includes actionable steps entities can take to make their eligibility information easier to understand and use.