The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
A public sector job posting for New York State’s Digital Director role, focused on building a modern digital services team and improving online experiences for residents through user-centered strategy and execution.
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.
