Organization: Nava Public Benefit Corporation
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How APIs can help WIC better meet staff and participants’ needs
WIC programs across the country are already adapting and evolving to meet their participants’ needs. An API standard, which allows agencies to plug digital tools into existing technology systems, would remove some of the key barriers to innovating and sharing technology tools between agencies.
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Human-Centered Design 
To reimagine unemployment insurance services, start small
Building modular, open-source, human-centered software is necessary to create equitable government services fit for the digital age. Nava emphasizes addressing large scale digital service challenges by building and releasing small, modular software components that are loosely-coupled by well-defined APIs. This enables agencies to quickly and conistently deliver services that help people immediately, whilst also building a flexible foundation for long-term technical evolution.
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Human-Centered Design 
How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.