Organization: Digital Service Network
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FormFest 2024 Recap: Scaling Government Assistance
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the state of Maryland's Department of Social Services and the U.S. Department of Health and Human Services (HHS).
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FormFest 2024 Recap: Reducing Form Burden at the Federal Level
An event recap from one of FormFest 2024's breakout sessions featuring speakers from DHS and the White House.
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FormFest 2024 Recap: Bringing SNAP Benefits to Scale
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Maryland and the Office of Evaluation Sciences.
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New York State’s Digital Evolution: Championing User-Centric Service Delivery Through Visionary Leadership
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
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Forms From Coast to Coast
This mainstage session from FormFest 2024 featured form innovations from the City of New York, NY and the City of Portland, OR.
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FormFest 2024 Recap: Form Accessibility Improvements
An event recap from one of FormFest 2024's breakout sessions featuring speakers from British Columbia and the state of Wisconsin.
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Contemplating Future Uses for AI in Forms: A FormFest 2024 Profile
A profile on FormFest speaker Paul Craig, featuring stories about his motivations for working on public sector form innovation.
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Impact Reporting by Government Digital Service Teams
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
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Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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Learning From the Colorado Digital Service
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
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Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.