An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
As they transition to providing more services online, there are ways governments can get creative working around talent shortages and entrenched bureaucracies.
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
