Organization: Civilla
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Sprint 3 Report | Michigan Unemployment | Improving communication and messaging for unemployment insurance in Michigan
Confusing messaging and unclear communication from Michigan’s unemployment system create barriers for claimants, employers, and navigators.
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Sprint 2 Report | Michigan Unemployment | Improving the delivery of unemployment insurance benefits
The Sprint 2 Report: Michigan UI Claimant Experience by Civilla and New America examines challenges in Michigan’s unemployment insurance (UI) system and provides human-centered design recommendations to improve accessibility, clarity, and user experience.
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Sprint 1 Report | Michigan Cross-Enrollment | Increasing cross-enrollment between unemployment insurance and supporting benefits in Michigan
Lack of cross-enrollment between unemployment insurance and public benefits in Michigan leaves many claimants without essential support.
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Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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Going Big with Human-Centered Redesign
This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
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Practica: Learn to Design Institutions That Put People First
Online courses from Civilla regarding human-centered design for public institutions.