The Beeck Center for Social Impact + Innovation at Georgetown University and the nonprofit design studio Civilla teamed up to co-author a set of guides to prepare for human-centered redesign
This project documents the work of Civilla and New America to improve the delivery of unemployment benefits for claimants in Michigan. This project is one phase of a larger body of work led by New America to improve the claimant and staff experience with unemployment insurance across the country.
This project documents the work of Civilla and New America to improve the delivery of unemployment benefits for claimants in Michigan. This project is one phase of a larger body of work led by New America to improve the claimant and staff experience with unemployment insurance across the country.
This project documents the work of Civilla and New America to increase cross-enrollment between unemployment insurance and supporting benefits in Michigan. This project is one phase of a larger body of work led by New America to improve the claimant and staff experience with unemployment insurance across the country.
