Location: New York (NY)
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Guardrails: Automated SNAP Recertification Assistance
The GuardRails Strategy uses behavioral nudges to help NYC SNAP recipients complete recertification and avoid benefit loss.
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Project Snapshot: MyFile NYC: Establishing Eligibility for Public Benefits Through Document Management Services
MyFile NYC is a digital platform that allows New York City residents experiencing homelessness to securely store, share, and manage vital documents with the Department of Homeless Services, streamlining the process of establishing eligibility for public benefits. This pilot, launched in 2022, aims to improve service access by reducing barriers like communication and documentation challenges, while allowing users control over their information.
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My File NYC — PATH Pilot Case Study
My File NYC is a document storage and sharing website that provides New York City residents a safe place to store and share vital documents when applying for City services.
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Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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The New York Experience (NYX)
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
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City of Syracuse Procurement Transformation Project Team Organizational Chart
Organizational chart for the City of Syracuse's procurement transformation project
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Senior Advisor
This is a job description for the role of Senior Advisor from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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The NYC Opportunity Standard
The design system for NYC Opportunity's digital products. It is ideally suited for building catalogs of City services and online applications, providing simple and flexible CSS and JavaScript-based components and utilities for building user interfaces quickly and easily.
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NYC Benefits Platform: Benefits and Programs Dataset
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
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Design Lead
This is a job description for the role of Design Lead from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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Project ELSA
Easy Localization System Access (ELSA) is an Open Source continuous translation and localization system that ensures all content is automatically and continuously kept up to date in the 11 languages most commonly spoken by New Yorkers, using a combination of Neural Machine Translation (NMT) and human Localization vendors.
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STH Resource Guide for Families and Students in Temporary Housing
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).