The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
This summary outlines statewide progress in improving digital services, reducing administrative burdens, and elevating customer satisfaction through human-centered and data-informed government design.
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's online application for Medicaid.
The Improving Service Delivery in EITC for New Yorkers initiative explores ways to enhance access to the Earned Income Tax Credit (EITC) through improved outreach, application processes, and service delivery.
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
The NYC Benefits Screening API provides machine-readable calculations and criteria for benefits screening that power the ACCESS NYC screening questionnaire.
This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
The NYC Mayor's Office of Immigrant Affairs (MOIA) is dedicated to enhancing accessibility for individuals with limited English proficiency (LEP) and disabilities, ensuring equitable access to city services through comprehensive language assistance and digital inclusivity initiatives.
