Location: Massachusetts (MA)
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FormFest 2024 Recap: Scaling Form Improvements in State Government
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the State of Arizona and Massachusetts.
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FormFest 2024 Recap: Improving Forms Through Service Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.
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Equitable Affordable Housing in the Digital Age: 8 Ingredients for Leveraging Technology for Access
This report provides guidance on building equitable and user-friendly affordable housing portals, highlighting best practices from platforms like Bloom Housing and Housing Navigator MA.
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An Introduction to Digital Accessibility
An introduction to digital accessibility, emphasizing the importance of designing digital content to be usable by individuals with various disabilities, and guidelines and assistive technologies that support inclusive digital interactions.
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Scaling Form Improvements in State Government
This session from FormFest 2024 features Arizona’s form improvement capacity building initiative and Massachusetts’ form improvements that were a result of the Delivering a Digital-First Public Experience act.
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Improving Digital Service Design
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
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Transforming The City of Boston’s Procurement: Cultivating Strategic Relationships for Streamlined Solutions
The second event in the Digital Service Network’s summer event series, Let’s Get Digital, focused on the City of Boston’s transformative journey to streamline its procurement processes.
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SNAP Language Access Study
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
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Family Benefits in America: 2023 Report Card
This report calculates the cumulative impact of major benefit programs on two types of families and how their benefits change as they move into the labor market and climb the ladder of upward mobility.
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Commonwealth of Massachusetts Acceptable Use and Development of Generative Artificial Intelligence
This document details acceptable uses and development of Generative Artificial Intelligence by The Commonwealth of Massachusetts.
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City of Boston Disability Data Standard
The City of Boston's disability-aware standards for City resources and the collection of disability data from residents throughout government processes.
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User Experience Toolkit
City of Boston's User Experience Toolkit to support City employees in learning how to execute a UX project.