Location: Idaho (ID)
Showing 2 Results
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Human-Centered Design 
Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Lessons Churned: Measuring the Impact of Churn in Health and Human Services Programs on Participants and State and Local Agencies
Paper presenting preliminary lessons learned about SNAP churn derived from states participating in the Work Support Strategies project. It defines churn and outlines its consequences, explores approaches to measuring churns and looks at possible approaches to reduce churn.