Location: District of Columbia (DC)
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Human-Centered Design 
Retooling Find Local Help Using Human-centered Design
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.
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Talent + Hiring 
Service Designer
This is a job description for the role of Service Designer from the Washington, D.C. Mayor's Office of Policy & Innovation.
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Talent + Hiring Director of Innovation
This is a job description for the role of Director of Innovation from the Washington, D.C.
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Human-Centered Design 
Administrative Burden: Policymaking by Other Means: Professor Don Moynihan
Professor Don Moynihan discusses how administrative burden is an effective tool to make it difficult for people to access certain types of benefits, noting that this is particularly harmful to communities of color.
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Human-Centered Design 
Technology, Data, and Design-Enabled Approaches for a More Responsive, Effective Social Safety Net
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
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Procurement 
Launching New Digital Tools for WIC Participants
Toolkit to help agencies administering WIC become more informed purchasers of digital tools for WIC participants.