Location: Connecticut (CT)
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Change Management 
The Door To Digital Transformation In Connecticut: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”
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Management 
Business.CT.gov 2023 Platform Impact Report
Platform impact reporting for Business.CT.gov. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
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Talent + Hiring 
Connecticut Digital Portfolio Manager
Job description for Connecticut's Digital Portfolio Manager Role. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
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Talent + Hiring 
Connecticut Digital Accessibility Specialist
Job Description for CT's Digital Accessibility Specialist Role. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
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Management 
Business.CT.gov 2023 Site Analytics
Website analytics for Business.CT.gov. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
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Talent + Hiring Service Design Manager
This is a job description for the role of Service Design Manager from the State of Connecticut.
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Talent + Hiring 
Service Designer
This is a job description for the role of Service Designer from the State of Connecticut.
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Automation + AI 
State of Connecticut Policy AI-01 AI Responsible Use Framework
The State of Connecticut's policy on Artificial Intelligence (AI) Responsible Use establishes a comprehensive framework for the ethical utilization of artificial intelligence in the Connecticut state government.
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Automation + AI 
Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study examines the use of robotic process automation (RPA) technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer the Supplemental Nutrition Assistance Program (SNAP). RPA is software that integrates with other programs to automatically complete repetitive processes that normally are performed by humans.