Location: California (CA)
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When the “Wrong” Words Can Help People Find the Right Services
A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America.
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Removing Barriers: Public Benefits and Voter Registration
The GetCalFresh team, the California Department of Social Services, and the California Secretary of State’s office worked together to create a simplified, accessible voter registration experience with clients. When people come to GetCalFresh.org, they are looking to apply for food assistance, so the state of California did not want voter registration to become an obstacle to the goal of getting food assistance. Thus, rather than directing clients to anther website, they offered to text clients a link to the CA Secretary of State’s voter website with directions on how to register.
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Summer of CX Webinar Series: Principles to Improve CX
This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs.
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A pilot program to close benefits cliffs, co-designed with community members and service providers
A human‑centered co‑design project aimed at improving how low‑income residents discover and access public benefits in Humboldt County.
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Geospatial Analyst
This is a job description for the role of Geospatial Analyst from the State of California.
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Business Intelligence Analyst
This is a job description for the role of Business Intelligence Analyst from the State of California.
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Data Analyst
This is a job description for the role of Data Analyst from the State of California.
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Security Engineer
This is a job description for the role of Security Engineer from the State of California.
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Project Snapshot: Cal-ITP Eligibility Verification for Transit Benefits
The California Integrated Travel Project (Cal-ITP) simplifies transit benefits eligibility by developing the Benefits App, which uses Login.gov to securely verify age-based discounts for public transit riders. The project aims to create a standardized, interoperable system for verifying transit benefits, improving accessibility for low-income and special groups while reducing administrative burdens for transit agencies.
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8 Tips for Governments to Mitigate Call Center Volume
This article describes tangible steps state governments can take to manage call volume.
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Dismantling the Invisible Wall: Breaking down barriers to pandemic relief
This article details California's Disaster Relief Assistance for Immigrants (DRAI) program, which provided $500 in cash aid to undocumented adults affected by the COVID-19 pandemic, highlighting the collaborative efforts between the state, community-based organizations (CBOs), and Code for America to distribute $75 million to 150,000 individuals.