Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
This article explores ongoing efforts to modernize state unemployment insurance (UI) systems, addressing long-standing inefficiencies and challenges exposed by the COVID-19 pandemic.
Technology that automates different processes can save time for caseworkers and constituents, but it can also significantly reduce the transparency of government operations. This paper describes how Pennsylvania advocates addressed the low rate of automated Medicaid renewals.
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This proposal recommends a set of new federal performance standards that would measure and improve UI access. The proposal is intended to supplement existing federal UI standards, but all UI standards and metrics should be periodically reevaluated and updated as the conditions facing unemployed workers and benefit delivery change.
The Guaranteed Income Pilots Dashboard is designed to visualize data from 30+ guaranteed income pilots across the United States. This data and testimonies from participants shed light on ways in which unconditional cash is providing people the opportunity, freedom, and resilience to build financial security.
This brief shares findings from a November 2021 survey of state SNAP agencies about their use of the SNAP ARPA funds in fiscal year 2021, and their initial planned activities for fiscal year 2022 and 2023.
American Public Human Services Association (APHSA)
Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
