This product validation summary deck explores federal opportunities to automate cross-program enrollment proofs and reduce manual verification burdens.
This report poses the question of whether states are prepared to meet the new Medicaid work reporting and renewal mandates introduced by HR 1, given ongoing strain from the post-pandemic “unwinding.”
The Lost in the Labyrinth brief examines how fragmented early care and education (ECE) programs across the U.S. create challenges for families seeking services for young children.
This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.
A brief report on our quantitative research about messages that increase people's take-up of government benefits by making them feel like those benefits belong to them.
In response to the COVID-19 crisis, the federal government authorized a new emergency program, Pandemic EBT (P-EBT), to replace school meals with money for groceries while schools are closed. Code for America describes its efforts to launch an accessible, online P-EBT application under an accelerated timeline due to to immense demand caused by the pandemic.
During the COVID-19 pandemic, states utilized temporary Supplemental Nutrition Assistance Program (SNAP) flexibilities to provide emergency benefits and maintain support for households with children missing school meals.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
This article examines how outdated state unemployment insurance (UI) systems struggled during the COVID-19 pandemic, leading to delays, technical failures, and widespread frustration for job seekers.
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
