This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
This case study describes how Nava is working with the General Services Administration, Fearless, and the U.S. Postal Service to design, build, and deliver a new in-person identity verification service to nearly 20,000 USPS locations
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
In this webinar, the Center on Budget and Policy Priorities and the Digital Benefits Network explored key terms related to digital identity, and provided ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients.
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing policy options and state examples for Medicaid administrators to reduce churn for non-MAGI Medicaid enrollees when the federal public health emergency ends.
During the COVID-19 pandemic, states utilized temporary Supplemental Nutrition Assistance Program (SNAP) flexibilities to provide emergency benefits and maintain support for households with children missing school meals.
This report outlines critical actions states should take to maintain Medicaid coverage as the COVID-19 Public Health Emergency (PHE) concludes, aiming to prevent widespread loss of health insurance among eligible individuals.
A case study documenting how a human-centered claimant portal was developed for the New Jersey Department of Labor (NJDOL) to modernize unemployment insurance access using agile development and API technology.
This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.
