Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Communications Content Strategy Playbook
Content Strategy Playbook from State of Georgia to help deliver again user and organizational goals
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Accessibility State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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Human-Centered Design Case study: Designing trauma-informed services
This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.
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Human-Centered Design Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Human-Centered Design Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Accessibility How to plan a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you create a robust plan to promote a successful usability test.
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Talent + Hiring Service Designer
This is a job description for the role of Service Designer from the State of Connecticut.
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Talent + Hiring Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
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Talent + Hiring Human Centered Design Specialist
This is a job description for the role of Human Centered Design Specialist from the Colorado Digital Service.
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Talent + Hiring Service Design Manager
This is a job description for the role of Service Design Manager from the State of Connecticut.
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Accessibility How to conduct a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
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Talent + Hiring Customer Experience Lead (CX)
This is a job description for the role of Customer Experience Lead (CX) from the Health Resources and Services Administration (HRSAgov), HHS.