Library
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Human-Centered Design Integrated Benefits Initiative: Best Practices in Texting
Code for America offers government agencies a general overview of getting started with implementing text messaging services for clear, responsive communication during the COVID-19 pandemic.
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Human-Centered Design 18F Methods: Usability Testing
18F describes how to implement usability tests to understand how intuitive a given design is, as well as how adaptable it is to meeting user needs.
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Human-Centered Design Practica: Learn to Design Institutions That Put People First
Online courses from Civilla regarding human-centered design for public institutions.
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Human-Centered Design Administrative Burden: Policymaking By Other Means
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.
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Human-Centered Design Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions
Administrative burden placed on individual citizens are often a function of deliberate political choice, as to enact significant policy changes without broad political deliberation. This is evident in the evolution of Medicaid policies in Wisconsin.
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Human-Centered Design Listening to SNAP Participants to Improve Access to the Expanded Child Tax Credit
Well-designed, user-focused tools that allow for simple application are key to ensuring that families most in need receive the Child Tax Credit. Reaching these households will require a robust effort from the IRS to create user-friendly tools in partnership with organizations with a direct connection to eligible recipients.
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Human-Centered Design The Missed Opportunity in Online Benefits Applications: Mobile First
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.
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Human-Centered Design Power to the Public: The Promise of Public Interest Technology
This book presents a blueprint for how governments and nonprofits can utilize digital technology to solve pressing twenty-first century issues.
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Human-Centered Design How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.
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Human-Centered Design Project Snapshot: Designed by Community Program
The article outlines NYC Opportunity's "Designed by Community" program, which funds and empowers local leaders to create solutions for challenges in marginalized communities. Initially focused on government projects, the program pivoted during the pandemic to support community-led initiatives, with projects ranging from mentorship programs to tech tools for public housing residents.
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Human-Centered Design HOME-STAT
HOME-STAT partners existing homeless response and prevention programs with new innovations designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.
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Human-Centered Design Project Snapshot: ACS Pathways to Prevention
NYC Opportunity collaborated with the Administration for Child Services (ACS) to design a family-centered process for prevention services, addressing confusion and lack of choice in the current system. By creating tools like the Provider Profile and Family Voice booklet, the team empowered families to choose providers based on their needs while ensuring their feedback reaches ACS. The project aims to improve family experiences and communication with ACS, with plans to expand through testing and future innovations like a web portal.