This report examines Pennsylvania’s recent success in responding to concerns from citizens that it took too long for a business, nonprofit or individual to receive a permit, license or certificate they had applied for.
This brief outlines research recommendations to better understand and improve income support and employment services for low-income and at-risk LGBT populations.
U.S. Department of Health and Human Services (HHS)
This brief outlines research recommendations to strengthen child welfare services for LGBT youth and adults, focusing on experiences of maltreatment, foster care, and adoption.
U.S. Department of Health and Human Services (HHS)
This user guide provides step-by-step instructions for families in Iowa to find licensed child care providers online based on location, schedule, and program preferences.
This report explores how public benefit systems can better support young adults by addressing the barriers they face in accessing and maintaining vital services like SNAP, Medicaid, and WIC.
A policy directive that establishes standards and guidance for federal executive agencies to manage, secure, and deliver public websites and digital services that are user-centered, accessible, and data-driven.
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
This field guide provides practical guidance for conducting usability testing on ballots to identify design issues and ensure voters can successfully cast their votes as intended.
In this brief, APHSA outlines its commitment to addressing the causes of structural inequities by first illuminating structural root causes of race inequity within the context of human services. The brief outlines approaches to doing the intentional and systematic work that is required to counteract the structural barriers human services systems have fostered.
American Public Human Services Association (APHSA)
