Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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User Research Design Resource Tools
Use these activities, tools, and how-tos as a starting point — we hope you’ll hack them for whatever challenge you’re working on.
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User Research City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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User Research UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
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User Research How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Engineering + Software Development Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
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Human-Centered Design Project Snapshot: Trauma-Informed Homelessness Service Interactions and Strategy
The report highlights a project to improve the Philadelphia Office of Homeless Services' (OHS) prevention and intake processes by implementing trauma-informed practices. In collaboration with staff, participants, and trauma experts, the project aimed to reduce distress for those accessing services while equipping staff with tools and training to better manage trauma-related interactions, creating a more supportive and empathetic service environment.
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Talent + Hiring Community Centered Designer
This is a job description for the role of Community Centered Designer from the City of Durham.
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Talent + Hiring Interaction Designer
This is a job description for the role of Interaction Designer from the City of Austin.
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Talent + Hiring Senior User Experience (UX) Specialist
This is a job description for the role of Senior User Experience (UX) Specialist from the Ontario Digital Service (ODS).
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Talent + Hiring Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
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Talent + Hiring Facilitator/Conversation Designer
This is a job description for the role of Facilitator/Conversation Designer from the City of Austin.
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Talent + Hiring UI Designer
This is a job description for the role of UI Designer from the City of Austin.