This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
City of Saint Paul's website for community members to sign up to participate in paid research opportunities in order to test and provide feedback on the design of digital services and products.
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.
A profile on FormFest speakers Tait Chamberlain and Sean Cassidy, featuring stories about their motivations for working on public sector form innovation.
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.
This session from FormFest 2024 focused on how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
