Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Human-Centered Design Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Human-Centered Design Orchard Design System
Orchard is Georgia's official design system. Orchard makes it easy to quickly build an accessible, mobile-friendly, and uniform digital experience.
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Human-Centered Design Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
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Human-Centered Design New York State Services
The official website for services from the State of New York.
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Human-Centered Design New York State Department of Health – WIC Program
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
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Human-Centered Design Redesigning and Standardizing Information About Government Assistance
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
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Human-Centered Design A Review of Human-Centered Design in Human Services
In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
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Human-Centered Design Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
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Human-Centered Design How Login.gov uses roadmapping to build trust with its partners and the public
Login.gov created a first-of-its-kind, publicly-visible program roadmap and shares tips on how other programs can build their own roadmaps to improve transparency.
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Human-Centered Design Case study: Designing trauma-informed services
This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.
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Talent + Hiring Service Designer
This is a job description for the role of Service Designer from the State of Connecticut.
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Talent + Hiring Service Design Manager
This is a job description for the role of Service Design Manager from the State of Connecticut.