Intended Audience: Territorial Government: Agency
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Accessibility 
Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials
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Human-Centered Design 
Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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Change Management 
Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
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Change Management 
Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
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Talent + Hiring 
Open Data Specialist
This is a job description for the role of Open Data Specialist from the Technology Transformation Services (TTS).
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Bloom Housing: Affordable housing portal
A modern system that helps people learn about, apply for, and gain access to affordable housing. Bloom Housing is an open source platform that digitizes the process of finding and applying for affordable housing, turning a time-consuming paper process into a 15 minute activity from one's smartphone or computer.
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Procurement 
Iowa Medicaid Enterprise Modernization Effort (MEME) Vendor Engagement Video
As a next step in Iowa's modernization effort, the MEME project released a video describing Iowa's proposed approach and next steps for the purpose of engaging with vendors. The video linked here provides additional information on the project's learnings so far.
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Procurement 
Iowa Medicaid Enterprise Modernization Effort (MEME) Project Request for Information Background Information
This artifact is a telestration video introducing Iowa Medicaid's Medicaid Enterprise Modernization Effort (MEME) initiative, providing vendors with background information and strategic outcome priority goals to elicit feedback from the vendor community via Request for Information (RFI).
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Human-Centered Design 
NYC HOME-STAT Client Journey Map
This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
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Human-Centered Design 
Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
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Digitizing Policy + Rules as Code 
18F Eligibility APIs Initiative
Github page with 18F’s project documentation and task management efforts.
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Digitizing Policy + Rules as Code 
Exploring a new way to make eligibility rules easier to implement
Programs like Medicaid and SNAP are managed at the federal level, administered at the state level, and often executed at the local level. Because there are so many in-betweens, there is significant duplicated effort, demonstrating the need to simplify eligibility rules to facilitate easier implementation.