Intended Audience: Territorial Government: Agency
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Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive Order 14058, issued by President Joe Biden on December 13, 2021, aims to enhance the federal customer experience and service delivery to rebuild trust in government.
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Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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AI-Powered SNAP Modernization: Analysis of Policy Issues Impacting the Use of Artificial Intelligence in SNAP Case Processing
This publication unpacks the rapidly evolving policy landscape surrounding the use of AI in SNAP case processing.
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AI-Ready: An Evaluation Guide for Health and Human Services Agencies
This is a practical tool designed to help government agencies make informed, responsible decisions about adopting AI technologies.
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Newborn Supply Kits Reduce Maternal Stress and Improve Trust in Government
The report evaluates the 2023 Newborn Supply Kit pilot program, highlighting its effectiveness in reducing maternal stress, alleviating financial burdens, and increasing trust in government services among new parents, especially in low-income communities.
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Artificial Intelligence Handbook for Local Government
This handbook provides local governments with practical guidelines, best practices, and ethical considerations for adopting and using AI tools, emphasizing transparency, human oversight, and risk management.
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All Things Artificial Intelligence
This session from FormFest 2024 walked attendees through some of the major changes AI is bringing to form design. Learn about the National Head Start Association’s use of AI to reduce administrative burden and the Canadian Digital Service’s tips for protecting government applications systems from AI.
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What Makes a Good AI Benchmark?
This brief presents a novel assessment framework for evaluating the quality of AI benchmarks and scores 24 benchmarks against the framework.
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AI and Benefits: When Tech Becomes Policy
This panel discussion from the Academy's 2025 Policy Summit explores the intersection of artificial intelligence (AI) and public benefits, examining how technological advancements are influencing policy decisions and the delivery of social services.
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Government of Canada (GC) Design System Figma Library
The Figma library offers designers a comprehensive set of pre-built components and templates to create consistent and accessible digital services for the Government of Canada.
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Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
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The Product Model in Government
The article suggests that applying a product model to government agencies can enhance service effectiveness and public impact.