Intended Audience: State/Provincial Government: Legislative Branch
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State of California GenAI Guidelines for Public Sector Procurement, Uses and Training
The State of California government published guidelines for the safe and effective use of Generative Artificial (GenAI) within state agencies, in accordance with Governor Newsom's Executive Order N-12-23 on Generative Artificial Intelligence.
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Combatting Identify Fraud in Government Benefits Programs: Government Agencies Tackling Identity Fraud Should Look to Cybersecurity Methods, Avoid AI-Driven Approaches that Can Penalize Real Applicants
This article advises government agencies to prioritize cybersecurity methods over AI-driven approaches when combating identity fraud in benefits programs, highlighting potential risks that automated systems pose to legitimate applicants.
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2024 Edition: Account Creation and Identity Proofing in Online Temporary Assistance for Needy Families (TANF) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include TANF.
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Mission Driven Bureaucrats at BenCon 2024
This talk explores how empowering public servants and fostering a sense of purpose, rather than stricter controls, is key to improving government.
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“Find People Where They Are”: Four Experts on the Value of Person-Centered Practices in Benefits Design and Delivery
This blog explores the rise of person-centered insights in policymaking, featuring an overview of its benefits and expert interviews highlighting its crucial role in effectively delivering public benefits and human services.
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New York State’s 2023 State of the State
New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
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Hunger Doesn’t Take a Vacation: Summer Nutrition Status Report 2024
This report reveals a drop in the number of children receiving nutrition over the summer following the loss of pandemic-era waivers.
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State Level Options to Mitigate Benefit Cliffs
This report explores policy options Utah and other states can adopt to mitigate benefit cliffs, which occur when small income increases lead to sudden loss of public assistance.
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Constituent Voice: A Key Tool for More Effective Administration of Government Programs
This report examines how systematically gathering and acting on feedback from program users can improve government social services.
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Digital Authentication and Identity Proofing in Child Care Assistance Program (CCAP) Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include child care applications.
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3 Ways to Get Benefits to the Families that Need Them
In a time of crisis, behavioral science offers insights into how to reduce the paperwork and other administrative burdens that prevent people from taking advantage of crucial support services.
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Advocacy in the Dark: A Pennsylvania Case Study on Advocating to Improve Technology that Drives Eligibility Decisions
Technology that automates different processes can save time for caseworkers and constituents, but it can also significantly reduce the transparency of government operations. This paper describes how Pennsylvania advocates addressed the low rate of automated Medicaid renewals.