Intended Audience: Local/Municipal Government: Agency
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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Facilitator/Conversation Designer
This is a job description for the role of Facilitator/Conversation Designer from the City of Austin.
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Senior Designer
This is a job description for the role of Senior Designer from the Canadian Digital Service (CDS).
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Shopify Civic Leave
This is a job description for the role of Shopify Civic Leave from the Canadian Digital Service (CDS).
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Executive Assistant
This is a job description for the role of Executive Assistant from the Canadian Digital Service (CDS).
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Findsupport.gov: Creating a guide to help people navigate issues with mental health, drugs, or alcohol
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services. ​
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Civic Innovation Fellow
This is a job description for the role of Civic Innovation Fellow from the City and County of San Francisco Mayor's Office of Civic Innovation (MOCI).
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User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
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Senior Developers
This is a job description for the role of Senior Developers from the Canadian Digital Service (CDS).
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Head of Talent
This is a job description for the role of Head of Talent from the Canadian Digital Service (CDS).
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Complexity, errors, and administrative burdens
Errors in administrative processes are costly and burdensome for clients but are understudied. Using U.S. Unemployment Insurance data, this study finds that while automation improves accuracy in simpler programs, it can increase errors in more complex ones.
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Engagement Lead
This is a job description for the role of Engagement Lead from the Centers of Excellence.