Intended Audience: Local/Municipal Government: Agency
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Policy Advisor
This is a job description for the role of Policy Advisor from the Canadian Digital Service (CDS).
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User Experience Designer (IT Specialist)
This is a job description for the role of User Experience Designer (IT Specialist) from the 18F.
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Internal Communications Designer
This is a job description for the role of Internal Communications Designer from the Canadian Digital Service (CDS).
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Complexity, errors, and administrative burdens
Errors in administrative processes are costly and burdensome for clients but are understudied. Using U.S. Unemployment Insurance data, this study finds that while automation improves accuracy in simpler programs, it can increase errors in more complex ones.
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
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Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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How to Design and Develop for Web Accessibility: A Workshop Summary
This workshop summary provides practical guidance for web developers and designers on implementing accessible web design practices, emphasizing the importance of inclusivity and usability for all users.
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Mission Driven Bureaucrats at BenCon 2024
This talk explores how empowering public servants and fostering a sense of purpose, rather than stricter controls, is key to improving government.
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PolicyEngine at Policy2Code Demo Day at BenCon 2024
The team developed an AI-powered explanation feature that effectively translates complex, multi-program policy calculations into clear and accessible explanations, enabling users to explore "what-if" scenarios and understand key factors influencing benefit amounts and eligibility thresholds.
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Technology, Data, and Design-Enabled Approaches for a More Responsive, Effective Social Safety Net
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.