The City of San José’s Citywide Data Strategy sets a three-year roadmap to unify data practices across departments, strengthen equity and transparency, and leverage data and AI to improve public services
These Figma artifacts illustrate the end-to-end design of Boston’s digital mattress recycling service, including resident scheduling flows, mobile interfaces, alerts, and design system components.
This research paper explores how government design systems function as the “translation layer” of digital public infrastructure, transforming technical systems into accessible, trustworthy citizen experiences.
A comprehensive template for establishing legally compliant data-sharing agreements between government agencies, defining authorized purposes, privacy protections, security requirements, and governance responsibilities.
This brief explores the relationship between economic hardship and child welfare involvement, examining how direct cash transfers (DCTs) can reduce child maltreatment and strengthen family stability.
A comprehensive guide that provides role definitions, hiring guidance, interview materials, and evaluation rubrics for building effective UX design and research teams.
A guidance resource for state and local governments outlining first-step actions to prepare for compliance with the new web and mobile accessibility rule under Americans with Disabilities Act (ADA).
An online course that introduces core concepts of web accessibility, including why it matters, key standards, and how to make digital content accessible to a wider range of people and situations.
Programs like Medicaid and SNAP are managed at the federal level, administered at the state level, and often executed at the local level. Because there are so many in-betweens, there is significant duplicated effort, demonstrating the need to simplify eligibility rules to facilitate easier implementation.
