Intended Audience: Local/Municipal Government: Agency
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Creating a Hiring Question Bank for Digital Service Teams
Event recap from DSN Webinar: Digital Service Team Hiring Insights and Question Bank
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Starting Small with Human-Centered Redesign: Approachable Ideas for State and Local Public Benefits Agencies to Improve Applications, Renewals, and Correspondence
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
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The Six Ways We Help You Avoid Website Risks
Short guidelines to help entities understand how the City of Seattle Information Technology's Digital Engagement Team can help avoid website risks.
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Content Strategist
This is a job description for the role of Content Strategist from the 18F.
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Testimony to the Michigan Senate Appropriations Committee on Technology Project Funding Appropriations
Waldo Jaquith from 18F gives testimony to the Michigan Senate Appropriations Committee on how to efficiently appropriate money to technology projects.
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User Experience Designer (IT Specialist)
This is a job description for the role of User Experience Designer (IT Specialist) from the 18F.
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Interaction Designer
This is a job description for the role of Interaction Designer from the City of Austin.
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Contact Center Optimization Specialist
This is a job description for the role of Contact Center Optimization Specialist from the Centers of Excellence.
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Recruitment Administrator
This is a job description for the role of Recruitment Administrator from the Canadian Digital Service (CDS).
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The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Daniel Soto, principal management analyst at the City of Santa Ana, to learn more about how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.
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Hackathon Planning Toolkit: How to Host a Civic Innovation Hackathon in Your City
A practical toolkit that guides teams through planning and running an inclusive, well-organized civic innovation hackathon from start to finish.
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The 7 Lenses of Transformation
A practical framework from the UK Infrastructure and Projects Authority that helps government leaders plan, lead, and deliver complex transformation programs.