This brief outlines the U.S. federal government’s framework to identify, reduce, and address administrative burdens through a series of executive orders, legislative actions, and updated policies focused on improving customer experience and increasing access to government benefits.
This report provides a comprehensive analysis of administrative burdens, offering strategies to reduce unnecessary obstacles in public service delivery, with a focus on improving access to government services for underserved and marginalized populations.
This review evaluates the UK public sector's use of digital technology, identifying successes and systemic challenges, and proposes reforms to enhance service delivery.
Executed on March 28, 2024, this memorandum establishes new agency requirements and guidance for AI governance, innovation, and risk management, including through specific minimum risk management practices for uses of AI that impact the rights and safety of the public.
This article advises government agencies to prioritize cybersecurity methods over AI-driven approaches when combating identity fraud in benefits programs, highlighting potential risks that automated systems pose to legitimate applicants.
Executed April 3, 2025, this memo provides federal agencies with government-wide guidance for accelerating AI adoption through innovation, governance, and public trust.
The AI RMF Playbook offers organizations detailed, voluntary guidance for implementing the NIST AI Risk Management Framework to map, measure, manage, and govern AI risks effectively.
National Institute of Standards and Technology (NIST)
A strategy document that sets out USAID’s vision, goals, principles, and operational requirements for promoting open, inclusive, secure, and rights-respecting digital ecosystems to advance development and humanitarian outcomes worldwide.
United States Agency International Development (USAID)
This framework provides practical guidance, detailed reference designs, and example solutions to help organizations securely adopt and operationalize Zero Trust principles across diverse IT environments.
National Institute of Standards and Technology (NIST)
This report presents new national survey data showing how benefits cliffs and asset limits negatively affect the economic mobility of low-wage workers in the U.S.
This provides a comprehensive look at child well-being across the U.S., ranking states and highlighting policy recommendations to improve outcomes for children.
A toolkit that outlines seven practical steps for government agencies to build or strengthen a communications program aligned with audience needs and organizational goals.
