Chief Digital Service Officer Community of Practice

The Digital Service Network (DSN) empowers governments to use human-centered strategies to deliver government services that reflect the needs and expectations of people who use them – we know that the humans leading this work are critical to success.

The Chief Digital Service Officer Community of Practice (CDSO CoP) is a closed group designated for leaders of government digital service teams from across North America. We define government digital service teams as in-house teams of digital practitioners with:

  • Expertise in, at minimum, user-centered research and design, agile product management, and data-driven decision making. Many DST practitioners also have experience in digital government policy, change management, cybersecurity, and/or cloud-based solutions.
  • A mandate to create and improve, and/or help other government actors create and improve, public-facing online government experiences. 

If you do similar work in a government organization, we encourage you to express interest in the CDSO CoP!

Join the CDSO CoP

Community

The CDSO CoP is a safe and trusted space for government practitioners to: 

  • Connect with other digital leaders focusing on similar work in their jurisdictions
  • Learn with and from one another about promising practices and new approaches
  • Share stories, resources, and helpful practices that can support digital service transformation. Participants can also share challenges you’re facing and receive feedback or advice from the community.

Why should I join?

Some reasons people join: 

  • To meet and connect with like minded individuals who deeply understand the work
  • To learn how other jurisdictions are approaching shared challenges like hiring, emerging technology, and change management
  • To discover and share new resources and examples of promising practices within the space 
  • To have have a community of thought partners to share questions with and receive advice for collaborative problem solving 
  • To get inspired by sharing and hearing stories about big and small wins and successes that you can draw on and share with your teams

What to expect when joining:

  • Monthly meetings – We meet as a community to connect, learn from, and support each other.
    • When: First Thursday of each month @ 12pm PT/3pm ET
    • Where: Zoom (Calendar invite with Zoom information sent once you register)  
    • What is a meeting like?
      • Community-driven agenda for monthly calls – you have the opportunity to help shape the agenda to meet your current needs and challenges
      • Our meetings include activities and opportunities to get to know others in government, share our experiences, challenges, ideas, and learn about innovations in other organizations, and offer practical tips – all in service of helping to advance digital transformation
  • Listserv – We understand you may not always be able to meet and a members-only listserv provides asynchronous connection opportunities to ask questions and share information with the CoP. 
  • Community Norms – Within all DSN community spaces, we agree to adhere to our community norms.