Here are some tools and templates to help you create better user experiences.
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The Opportunity Project for Cities (TOPC) created a library filled with resources to help municipalities address local challenges with digital tools.
The New York State Customer Experience (NYX) Strategy is a comprehensive plan aimed at transforming state government services to be more efficient, accessible, and responsive to the needs of residents.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.