Human-Centered Design Digital Experience Personas in Focus, Designing for Real People In this video, we explore how Washington State is reimagining access to public services by designing a resident portal with real people in mind. Washington Technology Solutions (WaTech)2025
Human-Centered Design Washington Resident Portal Personas A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design. Washington Technology Solutions (WaTech)2025
