Human-Centered Design Washington Resident Portal Personas A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design. Washington Technology Solutions (WaTech)2025
Human-Centered Design Digital Experience Personas in Focus, Designing for Real People In this video, we explore how Washington State is reimagining access to public services by designing a resident portal with real people in mind. Washington Technology Solutions (WaTech)2025
