It is critical for governments to understand the impact of their services on the public they serve. Learning about their mindsets and motivations through a people-first, user centric approach is a crucial piece of designing effective and usable services.
Hear from research practitioners as they share their experiences conducting government user research. You’ll leave this webinar with an understanding of why user research is critical for public service delivery and some best practices. Experts from government will also share practical and tangible examples of how they conducted user research.
We’ll discuss how your organization (big or small) can center residents in service delivery. You’ll also learn more about how the Digital Service Network (DSN) can support your work through storytelling and bringing in talented pro-bono volunteers from the U.S. Digital Response (USDR).
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