Infocap creates and manages human-centric intelligent automation platforms designed for government benefits administration.

Founded by automation experts with decades of experience implementing solutions across federal and state agencies, Infocap recognizes that technology’s true value lies in extending human capabilities and removing administrative burden – not replacing the people who serve beneficiaries.

Our Mission

We empower benefits-administering agencies to serve eligible populations more efficiently by combining intelligent document automation, explainable rules-based processing, and seamless human-system integration. Our platform helps agencies navigate complex eligibility determinations, verify beneficiary information accurately, and enable caseworkers to focus on the human interactions that matter most.

Core Focus Areas

Medicaid Pre-Verification & Eligibility Support
Infocap is leveraging our historical experience with CMS and Healthcare.gov in automating Medicaid pre-verification workflows – processing income documentation, employment verification, household composition data, and other required evidence using advanced document intelligence and rules-based automation

Our work builds on extensive experience with healthcare.gov eligibility determination processes, where we’ve developed deep expertise in income verification, document processing, and rules-based eligibility logic. This enables agencies to verify applicant information faster, reduce manual processing errors, and improve beneficiary experience during the application process.

Data Integration
Our platform integrates with data verification services, enabling real-time income and employment verification. This reduces reliance on applicant-submitted documents, accelerates eligibility determinations, and supports the streamlined enrollment experience beneficiaries expect.

How We’re Different

Unlike traditional RPA or offshore process automation, Infocap’s solutions are:

Explainable – Every automation decision follows documented rules and produces observable, audit-friendly outcomes. Agencies understand why decisions were made and can explain them to beneficiaries and auditors.

Accountable – Digital workers operate within the same guardrails and rules as human staff, with full transaction logs and exception handling that maintains agency control and oversight.

Human-Centric – We don’t eliminate caseworker roles; we redirect them. Our automation handles routine document processing and eligibility verification, freeing caseworkers to focus on complex cases, appeals, and beneficiary support – improving both service quality and staff satisfaction.

Compliant – Purpose-built for government requirements including data security, audit trails, and regulatory compliance for benefits programs.

Why Partner With Us

If your organization is working to improve Medicaid eligibility determination, reduce administrative burden in pre-verification processes, or streamline document processing and verification workflows, Infocap offers a proven automation partner with deep expertise in healthcare eligibility and benefits administration.

We believe intelligent automation and human-centered government service delivery aren’t mutually exclusive. They’re complementary. And that philosophy informs everything we build.