Clarity Solutions Group partners with public health and human services agencies to strengthen their ability to deliver benefits that are accessible, accurate, and equitable. Our mission is to ensure that individuals and families—particularly those navigating vulnerable moments—receive the support they need quickly and with dignity.
At the heart of our work is ClarityLink, a platform that bridges the gap between physical and digital communications. Human services agencies rely on ClarityLink to streamline the complex flow of information required for benefits eligibility and enrollment. By integrating outbound communications (print, mail, text, and digital) with inbound document automation, ClarityLink reduces delays, eliminates undeliverable mail, and makes it easier for clients to submit verification documents through mobile uploads, QR codes, electronic signatures, and dedicated self-service portals.
For caseworkers and administrators, ClarityLink simplifies operations by automatically parsing, indexing, and routing client documents into existing case management or eligibility systems. This reduces manual processing errors, supports compliance, and gives staff more time to focus on client interactions. By improving both client experience and operational efficiency, ClarityLink helps agencies achieve their performance goals while increasing trust in government services.
Clarity’s solutions support a wide range of benefit programs, including SNAP, Medicaid, TANF, child care assistance, and unemployment insurance. Our work spans multiple states—including Ohio, Minnesota, North Carolina, New York, and California—where we partner with agencies and counties to transform client interactions, reduce administrative burden, and align with state and federal priorities for digital modernization.
Beyond technology delivery, Clarity provides strategic and operational support to help agencies adopt modern approaches to communications and document management. This includes reducing barriers for clients, improving accessibility through plain-language and multilingual tools, and streamlining agency workflows to accelerate eligibility determination.
Clarity Solutions Group is committed to collaboration across the public, private, and civic sectors. We see ourselves as a partner in the broader digital benefits ecosystem, contributing tested tools, practical expertise, and real-world lessons to help agencies and their clients thrive.
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