Benefits Journey: Renewal + Recertification
-
Medicaid and CHIP Eligibility, Enrollment, and Renewal Policies as States Resume Routine Operations
This report provides an early 2025 snapshot of state Medicaid and CHIP policies as they return to normal operations post‑pandemic, focusing on eligibility, enrollment, and renewal processes.
-
Policy2Code Demo Day Recap
A recap of the twelve teams who presented during the Policy2Code Prototyping Challenge at BenCon 2024.
-
2024 Edition: Account Creation and Identity Proofing in Online MAGI Medicaid Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
-
2024 Edition: Account Creation and Identity Proofing in Online UI Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include UI.
-
Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.
-
Webinar: Unwinding – Where Do We Go From Here?
This webinar addressed the near completion of the Medicaid continuous coverage unwinding, highlighting a net decrease of almost 10.6 million enrollees, including over 4 million children, and discussed next steps for state compliance, best practices, and outreach strategies to reconnect eligible individuals who lost coverage.
-
Prioritize Customer Needs in Ohio Benefits System
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
-
LA’MESSAGE Demo and Scripts
LA’MESSAGE is a one-way text messaging service developed by Code for America in partnership with Louisiana to broadcast reminders and guidance to residents enrolled in and eligible for SNAP, Medicaid, TANF, and WIC at key points throughout the benefits enrollment and renewal process.
-
California’s Journey with Medi-Cal Redeterminations
Through its work with USDS, California identified key strategies and quick implementation steps to automate federal unwinding waivers that would net the largest impact for Medi-Cal redeterminations.
-
2024 Edition: Account Creation and Identity Proofing in Online Temporary Assistance for Needy Families (TANF) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include TANF.
-
Loss of Medicaid Coverage During the Renewal Process
This study examines national trends in the use of and spending on oral anticoagulants among U.S. Medicare beneficiaries from 2011 to 2019.
-
Public Benefits Delivery & Consumer Protection
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.