Benefits Journey: Renewal + Recertification
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Medicaid Strategies Making a Difference: A Spotlight on Rhode Island
Sharing lessons learned via the Medicaid Churn Learning Collaborative, which is working to reduce Medicaid churn, improve renewal processes for administrators, and protect health insurance coverage for children and families.
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Benefits Protection Toolkit
This benefits protection toolkit is a step-by-step guide to develop and integrate a benefits protection strategy into your Direct Cash Transfer (DCT) program design. This toolkit includes a set of customizable templates, letters, and other tools which should be downloaded and modified for your pilot and local context.
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Increasing Security and Equity in Electronic Benefits Transfer (EBT)
In this webinar, a panel of experts discuss what states can do right now to improve EBT security, how to use data to analyze theft patterns, and how EBT payment technology needs to evolve to ensure efficiency, security, and dignity for beneficiaries.
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Effective Strategies to Collect Address Changes from Medicaid Beneficiaries via State Websites
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing strategies for states to collect current mailing addresses of Medicaid beneficiaries in advance of the Medicaid continuous coverage requirement — in effect under the federal public health emergency — unwinding.
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Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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Improving Users’ Experience With Online SNAP and Medicaid Systems
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
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The Cash Assistance Implementation Playbook
The purpose of this document is to outline possible technical approaches to supporting a cash assistance program.
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Guardrails: Automated SNAP Recertification Assistance
The GuardRails Strategy uses behavioral nudges to help NYC SNAP recipients complete recertification and avoid benefit loss.
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Project Redesign: Pandemic Unemployment and the Social Safety Net
Applicants for pandemic unemployment benefits faced long wait times, complex processes, and significant administrative burdens.
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Assessing Your WIC Certification Practices
The Assessing Your WIC Certification Practices guide by the Center on Budget and Policy Priorities (CBPP) provides state and local WIC agencies with a framework to evaluate and improve their certification and enrollment processes to enhance access and participation.
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Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Using SNAP Data for Medicaid Renewals Can Keep Eligible Beneficiaries Enrolled
The report discusses how state Medicaid agencies can utilize Supplemental Nutrition Assistance Program (SNAP) data to streamline the Medicaid renewal process, thereby maintaining coverage for eligible beneficiaries.