Benefits Journey: Renewal + Recertification
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2024 Edition: Account Creation and Identity Proofing in Online Public Benefits Applications
In December 2024, the Digital Benefits Network released an updated open dataset on authentication and identity proofing requirements across various public benefits applications to highlight best practices and areas for improvement in identity management.
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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Friction! What Makes Getting Public Benefits So Hard and How Understanding Administrative Burdens Can Increase Access at BenCon 2024
Don Moniyhan shares specific burdens and how to measure their impacts.
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Building Resilience: A Plan for Transforming Unemployment Insurance
The GAO placed the UI system on its High Risk List in June 2022, leading the DOL to develop a transformation plan detailing activities and strategies for building a resilient UI system capable of responding effectively to future economic challenges.