Author: U.S. Department of Health and Human Services (HHS)
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Automation + AI 
HHS Plan for Promoting Responsible Use of Artificial Intelligence in Automated and Algorithmic Systems by State, Local, Tribal, and Territorial Governments in the Administration of Public Benefits
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.
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Human-Centered Design 
Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
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Diversity, Equity + Inclusion 
Guidance on Adding Sexual Orientation and Gender Identity Questions to State Medicaid and CHIP Applications for Health Coverage
Starting November 1, 2023, the Centers for Medicare & Medicaid Service (CMS) began asking three new optional sexual orientation and gender identity (SOGI) questions on the single, streamlined application developed by the Secretary. This guidance gives instructs states on the process for modifying SOGI questions in their applications.
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Medicaid and CHIP Eligibility Renewals: A Communications Toolkit
This toolkit has important information to help inform people with Medicaid or CHIP about steps to take to renew their coverage or find other health care options.
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Automation + AI 
Trustworthy AI (TAI) Playbook
This playbook is an initial step by the Office of the Chief AI Officer (OCAIO) to support trustworthy AI development.
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Data 
Improving Outcomes for Families through Better Use of Data: The TANF Data Collaborative
The Temporary Assistance for Needy Families (TANF) Data Innovation project and the TANF Data Collaborative (TDC) Pilot were established to expand the routine use, integration, and analysis of TANF and employment data by agency staff to improve program services and outcomes for families with low incomes. This nine-minute video, produced after the completion of the TDC Pilot, features staff members from the California, Colorado, Minnesota, and Virginia TANF agencies reflecting on their challenges, accomplishments, and general experiences during the pilot.